Season 2 of Solopreneur Success Strategies is coming!

Season Two of Solopreneur Success Strategies is arrived over on iTunes or Soundcloud or iHeartRadio.

Jane Gardner will be talking about Home Business Startup.

We’re going to be talking about starting, running and growing your own home business whether online or offline. Monday is all about mindset, of course!

Tuesday is all about starting a home based business,

Wednesday is all about selling, sales and your customer.

Thursday is all about running a home business,

Friday will be all about growing your home business,

Saturday is all about putting systems in your business and

Sunday is all about strategy.

So  you’ll be able to listen to this daily podcast to help you get in motion and implement ideas to start run and grow your own homebiz

Subscribe on Itunes

 

What should I know about starting a Home Business?

You should be aware of the regulations that might affect the business you are interested in running from home.

I know rules and regulations are boring.

However, the government whether overall or local has the power to close your business down once you get started.

Whether your business is in your local community or on the internet or both, there are always rules.

Other than the government wanting their taxes from your revenue and the government wanting to make sure your business work environment is safe for your employees, your neighbours whether living in the home beside yours or apartment across the way from yours will be the biggest issue which some people don’t consider when starting their business.

Your neighbours can complain about the new traffic coming to your home office. Your neighbours can complain about lack of parking from your client visitors taking up spaces. Your neighbours can complain about the increase in noise or the increase in smells etc. from your new business. The neighbours go to local authority who can fine you depending on the bylaws or rules in your community. In an apartment complex, all these complaints can apply and you could be evicted if there is rule on no businesses in your apartment bylaws.

We started back 20 years with our own home-based local engineering business when home-based business bylaws were only just being created but we have always made sure we are a quiet neighbour by making visits to clients residence a priority and clients come on infrequent basis to your home office.

Believe it or not, even if you have a business always on the internet, if your neighbours notice increased deliveries they can complain to local authority.

So, always be a quiet neighbourhood business. 🙂

See what other businesses are doing with Livestreaming!

What’s Trending in Livestreaming Entertainment to learn from for your business

 

As concerts sell out quickly online, paid livestreaming of concerts has become a way to generate more revenue. With a funny video, Tomorrowland festival which sells out quickly is announcing that this year they will have not 1 but 4 livestreamings of the concert acts.

With four channels of streaming over the 6 days of the festival, some of Tomorrowland’s biggest sets will be showcased by Tomorrowland announces livestream through a hysterical trailer | We Rave You

 

To increase their audience Kendal Calling festival has joined up with Twitch livestreaming broadcaster to stream their concert live – no muddy fields to sit in anymore!

Tim Peaks, Calling Out and Glow tent live from the comfort of your home or – for the less hardy festival goer – your tent. This is especially useful since the festival sold out faster than ever back in February and sadly some of the usual faces missed out on their tickets. by Kendal Calling partners with Twitch to livestream festival performances

Even a mistake in the livestream can cause instant celebrity as the pop group MVP found out when they got 54,000 views in 2 minutes because they were using Wanna One’s group livestream. Imagine what would happen for your business if you got 2000 views in 2 minutes!

Rookie group MVP accidentally ‘hacks’ Wanna One’s livestream by Rookie group MVP accidentally ‘hacks’ Wanna One’s livestream

 

skiier_MggyoC

Sports Trends

Knowing how popular sports are, there is a rush to get livestreaming working on the social media platforms like Facebook and Twitter. There are sports corporations signing agreements with them to broadcast.

MLB Announces Facebook Will Livestream Games with No Blackout Every Friday by MLB Announces Facebook Will Livestream Games with No Blackout Every Friday

Twitter had livestreaming of Wimbledon this year on the platform. For those on their phone or tablet waiting in the airport or work, it must be fun but it won’t take over for the mega-screen live broadcast on T.V.

Twitter’s Livestreaming Sports Lineup Now Includes the Arena Football League by Twitter’s Livestreaming Sports Lineup Now Includes the Arena Football League

The Milken Institute has a conference on the business of sports with a discussion of live TV and social media streaming services for Wrestlemania or the British Soccer League. “Know their play habits, their watching habits and ..growth of sports fans. “7 year olds know more about UFC growing their fans from the “The Business of Sports” by The Business of Sports on Livestream

However, livestreaming is become a force for amateur sports as it increases awareness for any sport. I’m sure your local soccer team has family members proudly broadcasting their child’s effort to grandparents! Livestreaming is helping with awareness for all kinds of sports and even funding whether crowdfunding or charitable.  I saw all the other adaptive sports that aren’t being broadcast out there, and that’s why I started ParaSportsLive to bring these sports to everybody,” he said. by NH man launching livestream platform for parasports nationwide | NH1

You want to check out “Growing your Audience with Livestreaminghere.

Categories: Livestreaming Tags: Tags: ,

How to Start A Home Business Quickly!

At the Business of At Home Business, we help you with the “Other” business around your Idea for a home-based business. Whether you want to work full-time or part-time, we can help you focus on your home business idea and increase your revenue, productivity and efficiency in running your home business.

When you are ready to grow your home business past the local market and get online, we have expertise in our membership on creating an international presence on the internet so you can connect and grow your business to a worldwide market.

Many Babyboomers believe that it is possible to get a business quick on the internet. 

But nothing could be further from the truth.

However, it is possible to build a lifestyle business that will allow you to have the freedom you want in your life while creating a business that supports that lifestyle. 

Here’s a huge problem you face right now.

It’s not having the knowledge to setup and grow a home business quickly.

But that’s not the end of the problem…  What makes this even worse is the fact that they need money in their life right now!

Which means you feel overwhelmed and stressed with all the skills you need.

And, worst of all, many babyboomers looking to start a home businesss can’t get past the myth that it is possible to get money quick on the internet.

All this can make trying to figure out how to create the foundations for a home business quickly so you can grow a nightmare!

So, if you’re a babyboomers who want to make extra money for your retirement, then this is exactly what you’re looking for.

5 Reasons to have a Blog in your Business

Marketing – the action of promoting and selling your products or service. 

5 Reasons why you should  blog in your business?

  1. It is a free marketing tool to use on your website and in social media.
  2. It brings awareness to your Brand as other businesses learn about your company who may want to connect or partner with your business.
  3. It is good to showcase your authority and knowledge about your product or service.
  4. Visitors find a way to connect and enjoy reading about company activities or events.
  5. Most importantly, visitors get to know, like and trust your business as a company they could do business with and they are more likely to find that your business has the solution to their problem.

Click Here to Get “Blogging for Business Made Easy!”
You may say you don’t have time to blog on your website about your business but you are letting a free opportunity for you to market to your customers slip away if you don’t! Blogging has become a way to market yourself and your products or services to website visitors and out on social media. People do want to hear what you are all about when they are looking for a solution to their problem. If you are out there blogging and doing social media posts, whether you are a small home business or a large corporation, your words will speak for your business.

The more insight and peeks behind the scenes you get, the more that people will see you have authority in your field and line of work/service. Why You Need to Stop Waiting and Start Blogging (like TODAY) – SoulScripts
Click Here to Get “Blogging for Business Made Easy!”
Even if your business is a large one, and you’re setting out to create a blog that speaks to your customer base, there are always ways to make it personal. Show that you understand the issues they’re facing and the problems they’re looking to solve. Use your blog posts to demonstrate to your audience that you’re the best solution to those issues and problems.

Having a voice doesn’t just mean the act of talking or writing. It means having a point of view, being distinctive, and maybe even a little opinionated or controversial. There is a lot of noise on the Internet, and one of the biggest challenges that people face is sifting through all of that noise in order to find the content that’s interesting.

How are you going to create all the content for your blog?

According to Neil Patel, if you write 10 ideas per day then by the end of the year, you will have 3650 ideas!

The great thing about writing down 10 ideas a day is that you’ll become, as James Altucher says, an idea machine. by Neil Patel’s Guide to Blogging Consistently

Then if you save an hour before day just to focus on your blog content; it may take you a few days to write 300 -500, words and then a couple of days to add images, proofread and add a call to action then you will have new blog post every week only from one hour a day!

If you aren’t into writing content but find it easier to do audio then collect your thoughts and jot down the important points you want to make and then get out your microphone and record! Your audience may also be busy and they would enjoy listening to you and your personal thoughts then reading. Who has time!?

The voice of your blog should be a good fit for the product or service you’re selling. For example, if you are an affiliate marketer for natural health care products, then a writing voice that’s positive and nurturing is almost certain to be more appropriate than a voice that’s “in your face” or that uses risqué humor.

For more on blogging for your business check out

Click Here to Get “Blogging for Business Made Easy!”

 

Categories: blogging Tags: Tags: , , , ,

Good Customer Service could keep your Customers loving you!

In today’s world of smartphones and social media, companies have to be aware that good customer service is critical. 

When United Airlines created a social media storm about removing a passenger this week– 

A man was forcibly removed from a United Airlines flight from Chicago to Louisville, Ky., on Sunday, after the flight was overbooked and the passenger refused to adhere to the airline’s decision to randomly remove four passengers. by United Airlines forcibly removes passenger from overbooked flight

United Airlines stock plunged during the week and it has lawsuits pending due to the incident. 

Make me Feel Important

Mary Kay Ash of Mary Kay Cosmetics said about customer service once, “Imagine that every customer is holding up a sign that says, Make me feel important. When you get that this is all a customer wants, you can create a customer friendly environment. 

Love_your_Customer_Service_LM4RkX

According to The US Department of Commerce, the main reason customers leave a business, after poor product quality, is due to poor customer service.

That says it all.

The truth is, every customer is always at risk of leaving you. It’s like a middle school romance. Any little thing can cause you to break up.

What are a few steps to stop your customer from leaving you?

  • Apologize

    • Even if you don’t think it’s your company’s fault, it’s important to apologize to the client anyway.  “I’m so sorry you feel this way,” is a good way to apologize without taking the blame. However, if it was truly your fault, own up to it and apologize profusely.

 

  • Empathize

    • Put yourself in their shoes. Try stating, “I certainly understand; that would upset me too.” Then, move on toward getting answers that can help you solve the customer’s complaint to their satisfaction. You can empathize without being emotional. While it is personal to them, or they would not be irate, this is business and you should not take anything they say personally.

 

  • Listen

    • Even if you’re reading a complaint rather than listening on the telephone, take special care to really hear what the customer is saying between the negative words. If you have to, cut and paste what they are saying in a separate document, add in appropriate spaces, take out curse words, and find out what is really the issue by eliminating the extraneous information. If you need to, escalate the issue and call the customer. Phones can be very humanizing.

 

  • Start Small

    • Once you’ve determined the root problems, take small steps toward rectifying the problems one at a time. If you have to, ask the customer what you can do to make it better.  If it’s possible to solve the problem in the manner the customer desires, do it. If not, offer to meet in the middle.

 

  • Draw the Line 

    • Know when to give up. Yes, there are times with some customers that it’s better to simply give up. If you’ve done all the things that you can above, and they’re still irate and have not calmed down, it’s time to consider letting the customer go. Not every customer is going to fit with your vision and that is okay. Calmly return their money, and send them on their way.

Click here to get book

Providing Excellent Customer Service to Increase Sales by Jane Gardner on Scribd

You Need to Know your Brand Voice

Social media was all a buzz about the faux pas that was the newly released Pepsi commercial that was quickly removed after the backlash.

What were they thinking?

Pepsi was trying to project a global message of unity, peace and understanding. Clearly we missed the mark, and we apologize,” the brand said in a statement. “We did not intend to make light of any serious issue. We are removing the content and halting any further rollout. We also apologize for putting Kendall Jenner in this position.” by Pepsi Is Pulling Its Widely Mocked Kendall Jenner Ad

Why did the commercial fail?

According to Julian Gamboa an instructor at Digital Marketing Today and founder of Digiviewpoint, a millenial publishing account

A prime example of brands using celebrities is Nike’s #Equality campaign. The celebrities do not serve as the spotlight, but instead help deliver the message. .

Another fine example would be Twitter’s collaboration with various celebrities to tweet out Dr. Martin Luther King, Jr.’s “I Have A Dream” speech.

by Pepsi’s failed commercial: why your marketing team should be listening

Your Voice is Your Brand

When brand voice is consistent across all communications, it creates a kind of personality for your organization. As a result, your audience knows what to expect and learns to trust you. It is an essential feature of branding which allows you to successfully position yourself in the market.

With the advent of social media and Facebook LIve, Instagram and Periscope, there are people with thousands of followers who are seen as influencers. Even Amazon is understanding the power of the social media influencer as they are pushing for “non-celebrities” to sell their stuff if they have influence.

Similar to the Amazon Affiliate program, the new program will offer influencers commission on products sold, but is not open to the public by Amazon quietly launches its own social media influencer program into beta

Your Business Needs to be a Storyteller

People love hearing stories and they help people create an emotional bond with the brands they like. If you can tell stories and engage your audience, you will get them to know you on a personal level.

Your Brand is your Story, your Words and your Images

While we’re primarily focusing on words and phrases when talking about brand voice, you don’t only communicate your brand voice through text or the spoken word. Everything your brand does uses its voice, and this includes visuals. Your content should have strong visuals and graphics that consistently convey your brand voice.

Learn more
Get 5 Steps to a Brand Voice!

Using Social Media to Build Your Online Presence

Your online presence is one of the most important ways to market your business to the world. It honestly doesn’t matter whether you have a strictly online business or a bricks and mortar business; using social media is a great way to get the word out about your business and to establish your identity online.

Ensure that Your Brand Matches Throughout

While each social media network has its own personally, your brand is always your brand. You should keep your brand the same, but adjust it slightly to fit in with the personality of the platform. But don’t change it too much because you want your audience to recognize you and interact with you.

Keep Your Profile Updated and Complete

Social media networks are always changing so a complete profile today will be incomplete tomorrow. Keep it up-to-date by checking it often, updating the things you have changed, and adding in information as the platform creates new ways for you to share.

Be Consistent with Your Posts

One of the keys to making social media work for you to build your online presence, is putting up regular posts and updates. You want to do it more than once a day on social media such as LinkedIn or Twitter. For example, if you have a blog post you want to share, set it up to share twice in the day instead of only once.

Become an Expert on One or Two Platforms

You can’t be everyplace and do it well, so choose one or two platforms where your audience likes to hang out, and become an expert at those systems. You’ll do yourself a huge favor. If you can afford to outsource to every social network, it will be fine, but if it’s just you, take it easy and become an expert of one or two.

Develop Content Specific for Each Platform

You don’t want to rehash the exact same content in the exact same words on each social media network. For example, when you share a blog post you wrote promoting your widget, you want to share it with a special blurb for each different network.

Engage with Others

Don’t forget to talk to people on each network. Answer questions, share your knowledge, and interact and engage with them. Social media is supposed to be social. Automation is fine, but you do need to answer people and talk to people in real time, too.

Share Other People’s Updates

When someone shares something important that your audience will find interesting, share it. The people you share and congratulate and interact with will do the same for you. Plus, it’s another form of content that can help establish expertise.

Join Groups

Most social media networks right now have some forms of groups that you can join. Even Pinterest has group pin boards that you can join. Joining these, then interacting with the people, is a great way to network and get known better.

Social media is an excellent way to build your online presence along with your website and blog. Use the social media to promote what you put on your website, as well as to stimulate sales of your products and services.

Categories: social media Tags: Tags:

How the Emotions of the Customer can affect the relationship with your business

The old way at looking at the customer business relationship was that the customer made the decision on whether they bought your product or service based on cold hard facts, features and benefits.

The emotions of the customer are playing in as a greater factor in purchase decision making than previously thought.

Behavioral economics has shown that rational decision-making accounts for approximately one-third of people’s decisions and behavior. Feelings influence engagement and engagement boosts sales, as engaged customers buy 90% more frequently and spend 60% more per transaction. by Unlock the Key to Customer Engagement with Virtual Reality

As new technology and our use of the internet is making how we connect more intimate with a business  (or more anonymous as “Fake News” and social media have no accountability for slander or negative reviews). A customer can instantly register a review on your business positive or negative depending on their experience in all of the social media platforms. They don’t have to pick up the phone to complain to an agent. A negative review can be spread 10x faster than a positive. 

According to Jay Baer in Forbes article, a business should respond to any complaint on social media whether true or untrue.

As (Jay) Baer puts it, “A lack of response is a response. It’s a response that says, ‘We don’t care about you very much.’ from the Forbes article Top 3 tips for acing customer service in the age of social media.

So what is a business to do to create the engagement and emotional connection that the customer wants? 

A few ways to engage and connect with your customer include:

1/ Connecting your business with an Influencer that your customer follows

customers

An oldie but a goodie is that  we, as customers, pay attention to the hero’s or heroines that we admire who tell us how wonderful is a new detergent soap or insurance company.

Today, we have new influencers we follow and some of them are celebrities but more often now, it can be influential people on social media that we follow and we pay attention to their recommendations. There are brands who pay celebrities to use and post an Instagram picture using the product now. There are brands who see the large engaged followers of a celebrity in the media and they offer a product line to them to create in that celebrity’s style.

The new pet lifestyle brand taps Ellen’s distinctive design sensibility and PetSmart’s pet know-how to create exciting new products for pet parents everywhere. by PetSmart Gets Big Customer Engagement Assist from Ellen DeGeneres

2/ Connect with their customers on social media

l a4Ips9
Public Domain from pixabay

All you have to do is have a look at the Instagram accounts for Levi’s, Mercedes Benz with 8.1 million followers or Levi’s with 9.1 million followers or Ben and Jerry’s (benandjerry’s) with 600,000 followers and you can see how simple photos can still be engaging for any business.

If you can humanize your brand and products, and provide something for your customers to identify with, you are likely to build loyal fans. by How Customer Engagement Can Benefit Your Business – Due

3/ Have great responsive customer service

l a4Ips9

Even a small business should have great customer service. A loyal customer will buy from you again and again if you provide a great experience.  Just something as simple as support@yourwebsite.com can be an easy way for a customer to connect to you on a personal level. I have discussed great customer service over on my youtube channel Solopreneur Success Strategies channel at http://jgtips.com/youtube if you want to get a few ideas.

4/Keep up to date on the new technology coming for customer business relationship

image2

For example, Virtual Reality technology is coming to the customer purchase experience according to this article (well worth looking at what is enterprise VR) as soon you’ll be able to view a product in a catalogue from all three sides, flip it over and measure it to see if it will fit etc. to answer all your questions on whether you need it. It is coming!

Enterprise VR empowers customers to interact with products and content in virtual reality and preview in 3D, touch, flip, and customize the products they are interested in. by Unlock the Key to Customer Engagement with Virtual Reality

image2

As well, how a business will communicate with a customer may change as text messaging becomes more acceptable as communication link to get questions answered or specials broadcast for the business.

An eWeek study revealed that 52% of consumers would be likely to exchange text with a live customer service agent and that the same number would actually prefer it to their existing channel of communication. by Increase Customer Engagement by Delivering Text-Generation Customer Service

To keep up to date on trends follow The Business of At Home Business

Powered by WishList Member - Membership Software