customer service

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Are you Focused on your Customers?

On today’s episode of Solopreneur Success Strategies, it is all about the customer. Are you focused on your current customers?  Developing your customer retention rate can increase your bottom line easily. If you focus on your current customers rather than trying to get new customers ever day, you can recommend or upsell new products or […]

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Good Customer Service could keep your Customers loving you!

Good Customer Service could keep your Customers loving you! In today’s world of smartphones and social media, companies have to be aware that good customer service is critical. When United Airlines created a social media storm about removing a passenger this week–

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How the Emotions of the Customer can affect the relationship with your business

The emotions of the customer are playing in as a greater factor in purchase decision making than previously thought.

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Do you have a customer service plan in your business?

Is Customer Service in your Business Plan? If not, why not? Time to think about your customer and how to keep them in your business.

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Testimonials, do you do them?

[svpVideo v=1] Testimonials for companies that you work with and you are happy with the customer service and the information that you learned, do you do them? Do you ask for testimonials from your customers when the work or service you did for them is complete? No. Then you are missing out on the best […]

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Be True to Yourself

  The Customer is not always right!  Guest Post by Ken Keis of Opinion: A view, judgment, or appraisal formed in the mind about a particular matter; belief stronger than impression and less strong than positive knowledge; a formal expression of judgment.  Yes, there are times when our clients have concerns to which we need […]

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