customer

Are you Focused on your Customers?

On today’s episode of Solopreneur Success Strategies, it is all about the customer. Are you focused on your current customers?  Developing your customer retention rate can increase your bottom line easily. If you focus on your current customers rather than trying to get new customers ever day, you can recommend or upsell new products or …

Are you Focused on your Customers? Read More »

Good Customer Service could keep your Customers loving you!

Good Customer Service could keep your Customers loving you! In today’s world of smartphones and social media, companies have to be aware that good customer service is critical. When United Airlines created a social media storm about removing a passenger this week–

Customer Service Trends Predictions

Gartner Research predicts that customers will handle 85% of their relationships with a company without ever interacting with another human by the year 2020 from 8 Mega Customer Service Trends for 2016 This year it will be more important than ever for your customer service teams to provide quality support. At the end of the day, …

Customer Service Trends Predictions Read More »