On today’s episode of Solopreneur Success Strategies, it is all about the customer. Are you focused on your current customers? Developing your customer retention rate can increase your bottom line easily. If you focus on your current customers rather than trying to get new customers ever day, you can recommend or upsell new products or services to your current customers.
It is 10X harder to acquire a new customer than to sell new products or services to your existing customers. Connect and follow up with your current customers to make sure they are happy with your customer service or there are ways to improve your customer service.
By spending more time on your current customers, you can increase your profits without extra advertising.
For more on customer acquistion and retention, join The Business of At Home Business community at http://boahbtips.com/members.