Anytime you create copy it’s important to consider who your audience is. You’re always going to have new people, middle-of-the-road and advanced users. As you write various types of copy you will need to address the needs of these different levels of users based on their awareness of your products.

Newbies

When writing copy for someone who has no idea about you, your products or services, the copy has to educate, inform, engage and inspire. The types of copy you may want to write for a newbie are informative and educational like white papers and how-to articles. You want to tell a story that weaves in your why with your audience’s why, while at the same time educating them. Because remember – it’s all about them.

Intermediates

Other people you will have to write copy for within your niche are those who know about you and your products (as well as why they need them) but who haven’t actually purchased from you yet. They’ve done their research, understand their needs and what will solve them, and now are trying to decide who will fill their needs. If you want to be that person they buy from, you’ll need to explain why you are the right one for the job.

Advanced Users

Finally, you’ll also need to write copy for those who have already purchased from you. If you want to increase the lifetime income of each customer, this type of copy is very important too. The type of content you will write for these prospects makes assumptions about the knowledge they have about how great your products are, as well as the next thing they will need. It assumes they trust you due to the prior purchase, and it assumes they know their problems and that you have the solutions. You simply need to offer it to them.

Types of Content

You can write content in all its forms for any stage of prospect awareness, but the words that you use will be different.

* Newbies – You’ll need to word everything from a teaching mode without being condescending. A great way is to use testimonials, how-to videos, and educational emails and e-courses to help your newbie prospects learn about the problems they share with others, the solutions that exist and why yours is better.

* Intermediate – These prospects need to receive reassurance, as well as proof that you have the solution that they seek. They know that they have a problem, they know about all the solutions that exist, so now you have to show them how your solution is the best. You can do this via testimonials and stories that demonstrate your product’s effectiveness.

* Advanced – This copywriting is all about getting current customers to buy from you again. You can accomplish this by sending them information about new products that you offer. But you can also engage with them about how they use the product they purchased. This will not only remind them of how well made and perfect your product is, it will also instill trust about other products and services.

Creating copy for people at any stage of awareness takes an understanding of your audience as a whole, as well as your products in general and in particular. You’ll need to be able to create regular content for each stage of awareness, and then be able to break it down clearly for anyone at any stage.

When you have prospects and customers, it’s important to stay in touch as often as possible. Get them on your email lists, segmented according to where they are in the buying cycle so that you can target your messages accordingly.

* Tell Them What to Expect – When someone buys from you or signs up for one of your email lists, send a thank you note with an explanation of what to expect from you in the future. How often will they hear from you? What about? Make some promises and assurances to them.

* Do What You Say You’ll Do – It’s very important that you do whatever you said you’d do. For example if you say you will send them a newsletter every Friday, send them a newsletter every single Friday. If you skip days or switch the days, they may be confused. A lot of people actually forget they signed up for a list and when you don’t stay active they will report you for spamming them.

* Remind Them of What You Said – Periodically, within other messages, be sure to remind your prospects and customers about your previous promises and assurances. This will help them remember who you are, and what you said. It will build more trust.

* Let Them Know When You Follow Through – When you do something you said you would do, tell them. “I told you I would send you an update on my xyz product, as promised, here it is.” This again, reinforces the point that you stick to your word and can be trusted.

* Ask Them for Input and Opinions – Once in a while invite your prospects and customers to submit their ideas and input. If you have a new product idea, tell them about it. Ask them what they think. Ask them what they’d pay for such a product or service. Ask them if they would like to see something from you that you’ve not delivered.

* Tease Them about New Products – Never pass up an opportunity to give them some hints and small bits of information about a new product, service or event. As you hint about it, make them really want it by explaining what’s in it for them.

* Thank Them for Buying – When someone buys something from you (or answers any call to action), be sure to thank them. The thank you is always a nice thing to do, plus it gives you just that little bit more real estate to give them more information about you and your products and/or services.

* Follow Up Regularly – Even after someone has purchased, and you’ve thanked them, it’s not over. It costs a lot less to create a repeat buyer than to turn a lead into a buyer. Cultivate your relationship with buyers even more consistently than you do leads and prospects.

Using the pattern of telling them what you’re going to tell them, tell them, and then tell them what you told them will do wonders for all your marketing. Most people need to hear things multiple times before it sinks in. The more you stick to your word and the more value you can provide your audience, the more they’ll look forward to whatever you offer them.

Generating topics for videos is something you will need to do if you’re going to produce regular videos for your audience. The best way to accomplish this is to ask your audience for ideas about the types of videos and what subjects they want you to cover. There are different ways you can ask or find out what your audience wants to see.

* Warm Them Up – Most audiences are used to the one-way communication that most people provide to them. They get emails, they sit and watch a presentation, and they read blog posts. But they aren’t used to real engagement. You need to start small, warming them up by always ending every blog post, every social media post and so forth with a short question.

* Encourage Interaction – Reward people who engage with you by thanking them, and by acting excited about their contribution. Give them a prize or a percent off coupon for coming up with such a great idea or question.

* Send an Email – Use your email list to your advantage. When you are trying to come up with ideas, shoot them an email to ask for their input. Make it fun for them to respond by inviting them to a free Facebook brainstorming group, or offering points toward products and services for good ideas.

* Stalk Discussion Groups – Remember that your audience lives in other places besides only on your lists, your groups, and your discussion boards. Go to other places where they like to hang out and read the discussions. Any question they ask can become fodder for a new video.

* Conduct a Survey – A really good way to ask questions of your audience is to send a survey. With a short survey you can also get a little extra information about the group, plus input into what types of videos they’d like to see. Make it worth their while by promising and delivering a surprise at the end of the survey.

* Ask on Social Media – Go straight to your social media accounts to ask questions of your audience. You can also send a poll via social media, or you can post an infographic with information and a question such as: “What is the next video you’d like me to make?” If you can give them a couple of choices to choose from, you’ll be more likely to get more answers.

* Have a Contest – Let the audience pick the topic by giving five topics you want to talk about, then let them vote on which one they’d like to see most. The winning topic gets made, and the ones who voted on the winning topic get invite to submit more questions and maybe ask a question live at the event.

* Frame the Question Right – You want to lead the choices in a certain direction so that you know you can make a video about the topic. For example, maybe you are confused about two different options; post only those two options. Or maybe you know the topic, but you want to know what they need to know about the topic; approach it that way instead.

Asking your audience directly is one of the best ways to choose a topic for your next video. Don’t be afraid to ask them. It doesn’t mean you don’t know anything, but it does mean that you care about what your audience needs. They’ll appreciate being included.