Category: Customer Referral

How to Create Better Word-of-Mouth Marketing

Word-of-mouth marketing is the oldest form of marketing that exists, and it’s still very effective. In fact, one of the best ways to get more clients for any business owner is to increase your word-of-mouth marketing efforts. People trust hearing from those whom they know, or respect, or have other connections with more than they trust a specific type of advertisement.

1. Ask for Referrals – If you want your current customers or contacts to give you referrals, it is important that you tell them that is what you want. The more you tell your contacts that you want them to recommend you to others, the more likely they are to do it.

2. Provide Sources with Details – A great way to ensure that you get the right type of referrals is to tell your customers and contacts exactly what type of clients you are looking for. That way they can be sure to tell the right people about you and your products and/or services.

3. Be a True Resource – The more you can offer to everyone you come into contact with, even if you cannot service them directly, the more you’ll be seen as a resource to others. They will then trust enough in your skill to recommend people who can be your actual clients.

4. Provide Incentives – There is nothing wrong with providing some incentives to your contacts to recommend you to others. You can do it before or after the fact. Some people have successfully given coupons and discounts to those who have recommended them, with great results.

5. Promote Testimonials – Ask for testimonials from your currently satisfied clients to share with your social media followers, website visitors, and within your sales pages. Once you receive a testimonial there are many ways in which you can use them to get more business.

6. Build a Community of Customers – One way to really catch your word-of-mouth marketing on fire is to build a community of customers who can speak with authority to your awesome services.

7. Create an Affiliate Program – A really fabulous way to create momentum in your word-of-mouth marketing is to open an affiliate program for customers only. They are the ones who can really speak to the level and quality of your services you offer.

8. Network Strategically – Many people with whom you have casual contact through networking events can be a wonderful resource for referrals. There are many networking groups that you can join to help you get the word out.

Word-of-mouth marketing is one of the best forms of marketing available and one of the least expensive. All you have to do is live up to your reputation and continue to under promise and over deliver so that your clients are thrilled by your products and services enough to keep the word-of-mouth going.

How to Gain More Qualitative Feedback from Customers

It’s very important to get as much feedback from your customers as possible. Sometimes it can be difficult to ask for the feedback but there are times when you should. If you’re not getting natural feedback then do what you can to get more. Feedback can help you make your products and services better, as well as help you identify gaps in your product offerings.

* Follow Up Often – When someone buys a product or uses a service, it’s important to give them an opportunity to tell you what they think. Most people will not just naturally give feedback unless they are super mad about something. Using email to follow up with customers is an excellent way to get the information that you seek.

* Send a Survey – Once a customer has purchased from you, another way to find out how they felt about the products and services is to send a short survey to customers only. Ask the right questions so that you can get a lot of emotionally-based information from them.

* Start a Customer Only Forum – You can use a message board system, or you can even start a customer only group on Facebook. This will help you get a lot of interesting feedback simply by watching and observing how the customers themselves interact and talk about your products.

* Ask for Comments on Your Blog – When you post something on your blog, be sure to actually ask for comments that help provide insight into how customers are using your products. You can even make blog posts or video blogs to expand on various comments.

* Ask for Product Reviews – If you really want reviews on your products and services, ask directly for them. Give them a link to your review software on your website, or send them to your business LinkedIn profile. Alternatively, you can ask them for a review with a picture and offer them a link to your website in exchange.

* Have a Contest – Yes, you can have a contest that will help you learn more about what your customers think of your products and services. Ask for video reviews or blog posts to be written about your products and or services. You may be surprised by what they say.

* Ask Them How They Use Your Products – A really interesting thing to do is to ask your customers to tell you what is their favorite way to use your product. You may learn new uses for your own products or services that you had not considered.

The more information you can gather from your customers, the better. It’s not always going to just come naturally. You need to make it easy for your customers to tell you what they think about your products and services, by offering them easy to fill out surveys that are short and to the point, with open-ended questions too.

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