Category: Grow a Home Business

How to Use Web Analytics to Make Money

Implementing web analytics can help web owners learn about what they are doing right and what needs improvement with respect to their websites. It provides data concerning actions performed by visitors to a website. It can report what pages they visit and how long they visited them for. It can show where they came from both geographically and by web entity, i.e., search engine, direct, etc.
By analyzing the appropriate metrics, you can make changes such as creating sales pages or landing pages to get people to sign up for your mailing lists. These lists can be used to send them offers. You should send them other useful content that is not always sales related, but sending sales offers from time-to-time is perfectly acceptable. As you gain subscribers, these offers can add up to a significant amounts of money, every time you send one of them out.
But there is an even more subtle way to use web analytics to make money. As you improve your website and your metrics start to move in the right direction, you can use the reports that you generate to show potential buyers of the website. Web analytics can be used as proof that your metrics are moving in the right direction. This will give you the ability to charge much higher premiums than other websites.
The key component is that blogs tend to be niche focused. This means you will only attract people that are involved with that niche. As long as you keep your content focused tightly around the niche, your visitors will tend to be very targeted. This is something that is very valuable to potential buyers. Web analytics will show demographics such as which of your visitors are male and which are female. They can tell you what countries they are coming from. They can even tell you which type of browser they using and whether or not it’s from a smart device or a desktop. All of these can be useful to people that are looking for websites with metrics on the rise.
There are several sites that can be used to list your website, such as Flippa.com, Sedo.com and even Godaddy.com has an auction for buying and selling websites. What is most important when selling is to make sure you can show that you are bringing in quality and targeted visitors. This is where web analytics can really help and most webmasters will not think to do this.

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When NOT to Use Marketing Automation

When NOT to Use Marketing Automation

Marketing automation is wonderful and can really make a difference for your use of time in building your business. Not everything needs to be drip fed, though. Sometimes it is better to do things yourself or have a virtual assistant do them.

No matter how sophisticated a Word Press plug in, or a piece of software is, it is still basically a computer program. There will be bugs, there will be updates, there will be times when customers want to talk to a human to address their issues.

Have you ever had a problem with a company such as your internet provider or cell phone provider and when you called them, you got an automated customer service system? How frustrated did you get when you were trying to get your question answered, or trying to reach a human because you knew your problem did not fit their four selection choices? Often because they are rather large business with little or no competition in the area, they can do that to their customers. You might not want to do that though because there is probably far more competition for your customers.

So customer service is a major area where you would not want to have a lot of marketing automation. Basic issues can be addressed by tools such as emailing a new password when someone clicks the forgot password button. If a person needs more than can be handled simply, you need to have a way for them to connect with a person. It can be you, or someone you hire to help you, but that person needs to be able to listen to the customer and figure out how to solve the problem, no matter how odd the problem is.

Another area where you will want to have at least some human presence is in your social media. If you just rely on marketing automation to handle your social media, you will short change yourself and your customers. In some cases, you may end up getting banned from groups if you only use drip fed posts. The line between automation and spamming can be quite thin.

An additional area where automation does not work well is in producing content. Once the content is created, you can use the tools to get the content out there, but the actual making of it needs a personal touch. Many people have tried to make software that writes well, and failed at it. Creativity is not hardwired into computers the way it is in human beings. So if you want something written, or a video made, or graphics designed, you need to do it yourself or outsource to a person, not try to use automation tools to create the content.

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How to Learn About Web Analytics

With so many data metrics contained within web analytics solutions, it can be a daunting task to learn how to use and interpret the software packages. This article will describe some online resources that are dedicated to helping people learn more about them.

Google Analytics (GA)
Arguably the biggest player in the web analytics space, there is plenty of information available to learn about this solution. Google has a program where you can get certified, which means that you are qualified to use the software and can even help others. After getting certified, you should be able to easily transfer your skills over to any other solution provider as GA tends to be the most comprehensive, at least at the time of this writing.

Webtrends.com
Webtrends.com offers free training videos on how to use its products. While this is geared to specific products, you will get a grasp of how to apply the metrics to your website. The product line is rather extensive and includes features such as analytics, heat maps, A/B testing, demographic targeting, etc. Keep in mind that this is a paid solution. They don’t make their pricing available which is often an indication of a high end product line.

Kindle
Amazon has several books available that you can purchase to learn not only about how to use analytics but in many cases how to improve your website by using analytics programs. These too, tend to be geared towards GA but as mentioned before, these skills can be ported to just about any other platform. The great aspect of Kindle is that if it turns out the book does not offer help or is not written well, you can ask for a refund. As an aside, you do not need a Kindle device to read Kindle books. Amazon makes readers for every device.

YouTube
There is probably a tutorial on YouTube on just about any topic you can imagine. The same holds true for web analytics. Many of the videos will try to sell you their solution or product. But there is one that gives a complete overview of the web analytics process. It’s a great starting point and is less than 10 minutes. In this particular video, there is no sales pitch which you should find refreshing. The information is also well presented. Here is the link: https://www.youtube.com/watch?v=duhHDISQUaM. Feel free to search for other related videos. There are new ones appearing frequently.

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3 Simple Mistakes to Avoid in Setting Up Your Marketing Automation

Marketing automation can really help streamline your business and help you grow. It is important though, that you understand how best to use these tools so you do not make mistakes. Remember that these tools are only there to make things easier for you, not to replace the human touch.

First and foremost, you need to make sure you keep adding fresh content that is specifically geared to your customers. For example, if you are selling to men who love dogs and want to learn how to train them better, you probably would not want content that has to do with how to help women lose weight.

Watch out for more subtle differences as well. You can generalize to some extent, but you do not want your customers to feel like you are just throwing content at them to see what sticks. Make sure your content is not only changing, but relevant to your specific customer base. A lot of times you have more than one group of customers, though, so segmenting your list is crucial to helping you target them better with your automation. You want them to feel like even though it is automated, that you care about them and their interests.

Do not use marketing automation when you should be connecting with your customers manually. For example, many tools work with drip feeding content and posts to various forms of social media. You can use these tools to make sure your social media stays active, by tweeting, sharing, posting, when you are not able to because you are asleep, or working on other projects.

Make sure, though, that you also post manually so people can hear what you have to say. If you are a member of a group on sites like Facebook, use good social manners. A few automated posts now and again that are very relevant to the group may be alright as long as you clear it first, but if you drip feed a lot of posts, many unrelated, the group may ban you.

Set it and forget it can lead you into issues. You do need to monitor your marketing automation and test it and tweak it. Make sure you are offering targeted information that helps your customers as well as sales pitches. Check on things like how much interaction you are getting with social media posts and blog posts. Analyze your stats on emails to make sure you are really maximizing your benefits from using automated tools to grow your business.

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Do You Really Need Web Analytics?

Many web owners freak out when faced with the decision to install and use web analytics software. Either they are not technologically proficient or they cannot make sense of all the data points provided by this kind of software. If you have had these reservations yourself, it’s time to get over them. In a nutshell, you shouldn’t run a website or a blog without incorporating web analytics.

There is simply too much valuable information that WA provides to ignore. It could mean the difference in having a successful website. There is something to be said for WA software providing too much information. After all, Google has courses on how to install and interpret the data for their analytics program. After completing all the courses, you can get certified that you have mastered the software. The very fact that these courses exist speaks to the complexity of the provided data.

The key to success with WA is knowing what you want to measure and at what levels are important to you. In essence, you need to draw your line in the sand as to where you want your numbers to be. That does require an understanding of these numbers and also may require trying to find out what numbers others web owners have experienced.

Once you determine what you want to measure and track, the next step is to continue to analyze the gathered data. Many website owners install WA software and then forget about it after a while. WA can give you insights into items such as what pages are being visited and how long people are staying on those pages. You can also tell which pages people are leaving from, although the software can’t give you the reason why people are leaving. These are all important data points which can help you to fine tune your website. When you know which pages people are responding to, you can create similar types of content to get them to further engage in your website.

There are many more data points that WA software captures. This is why you have to focus on the data points that you believe are important to track. Network with other bloggers or web owners to find out what they are doing. Incorporate what makes sense for your website.
There is a time commitment associated with WA, in both learning it and monitoring it. This is what often turns people away from using it. But the benefits that you gain from using the software will override the time outlay by a wide margin.

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Do You Know About Heat Maps?

Imagine being able to determine exactly what your users are clicking on for any page on your website? It is entirely possible with the use of heat maps. Heat map software is a type of web analytics that tracks movements and clicks of your users. They really give you the ability to home in on what kinds of actions users are taking on your website.

The downside to using heat maps is that they cost money, at least the worthwhile ones do. You will have to weigh the benefits against the potential costs. The good news is that companies that provide this type of software will give you a 30-day free trial. It is worth it to take them up on this offer.

Heat maps work by adding a small segment of JavaScript code on your website. Just as with other web analytics software, this has the disadvantage of not working when users disable their browsers. But that shouldn’t be too much of a road block because you want to look at these metrics in the aggregate. Most people do not block JavaScript so you will get a good sampling of data to work with.

Heat maps typically are used to determine such actions as how users are filling out forms. They can also tell you when users are trying to click on components of your page that you haven’t made clickable. This happens often with images. You’d be surprised at how many people click on images. Knowing this information, you could easily make all your images clickable and bring them to a landing page or sales page.

The major vendors in the heat map space are CrazyEgg.com, Tealeaf.com, and Sumome.com. There may be others that pop up as this type of analysis takes hold. There are some free solutions available but they don’t offer all the bells and whistles as the paid options.

Some vendors will provide what is known as scroll maps as another feature. What this tells you is which areas of your pages are users spending the most time in. This can help you place the call to actions is the most heavily used areas. It can also give insight as to whether they are even scrolling down in the first place. If they are not, this could be an indication that the information provided in the fold is not strong enough to keep them on you page or website.

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Web Analytics as a Business

If you finally get around to installing and using web analytics software, you will discover how much data they capture on the behalf of your website. You may think this is great. But most webmasters have no clue as to how to decipher these metrics. That spells huge opportunities for people willing to take the plunge and get through the learning curve.

Google makes training available for its version of web analytics, named appropriately enough, Google Analytics (GA). Even if you aren’t using GA for your own website, the training is extensive enough to learn what you need to know regarding web analytics. Tools may call metrics different names among vendors. They also may have different ways of capturing and reporting the metrics, but similarities between the products will exist throughout. After you go through Google’s training, other vendors software packages will be a breeze to learn. You just have to figure out the differences.

There will be plenty of webmasters that don’t want to deal with the intricacies involved with web analytics packages. Websites that are starting to gain traction in the search engines should be easy prospects as they won’t want to lose that positive growth. It is a matter of reaching out to these website owners and presenting yourself as an expert on web analytics. You can customize reports for these clients and charge them monthly maintenance or monitoring fees.

Using your web analytics expertise can also be a way in to offer other services like SEO or as a Social Media Expert. Another possibility is to offer video creation services or any content generation for that matter. To keep your time free consider outsourcing much of this work. You could even tie everything together by offering to become the Content Marketing Strategist for these companies. Simply put together a content strategy for the particular business and set up monthly payments based on services the clients agree to pay for. You can offer a discount if they client takes on all of the services you offer.

Basing a business off of web analytics is quite feasible because it is an activity that has the potential to improve the visibility of clients websites. This could lead to an increase in sales and customers. You help keep the business owner from having to learn complicated software. They can continue performing the core tasks which is the reason why they started the business in the first place.

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Use Tagging With Your Web Analytics for Better Tracking

Part of the appeal of using web analytics is to be able to determine what is working and tweak what is not. But if you are not able to track everything that drives traffic to your sight, you may be shooting in the dark, with respect to your analysis. Take Pay Per Click (PPC), for instance. Your web analytics will only show that the page was visited, not that it came from your PPC campaigns.

While you can set up some amount of tracking using what is known as actions in your PPC network (and you should), it still won’t show up in your analytics as coming from your PPC. Your analytics will tell you the page that was visited. But suppose you want to use that page across various PPC networks and Facebook advertising? How will you know which one is driving the most traffic and converting?

One way is to set up separate landing pages for each of the PPC networks. If you don’t have many campaigns this may work okay. However, as your campaigns grow you are going to have three or four different landing pages per campaign, or however many networks you use. This can get quite cumbersome over time.

A better way is to tag the URL. Assume your website is called xyz.com and you set up a landing page. Suppose you set up a campaign called sales in your Google Adwords account.

You could tag the URL as follows:
http://xyz.com/landing-page/?Adwords-Sales

When visitors click on this link via Adwords, this tag will appear in your web analytics reports. If you are using Bing PPC you could use the following:
http://xyz.com/landing-page/?Bing-Sales

You can label your tags whatever you want. One caveat is if the URL you want to track already has a tag in it, this method may not work. You have to check the URL before you add it to your PPC campaigns, or anywhere else you want to use this technique. If you see that the correct page does not come up, or you get what is known as a 404 not found error, then you will have to find another way to track.

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Top Web Analytics Metrics to Track Part 2

Part 1 covered bounce rate, exit rate, and average time spent on pages. These are important metrics that should be constantly monitored and used to revamp your pages. But they aren’t the only metrics that can help. This article will continue with other metrics that you should look into.

Entrance Pages
Webmasters focus too much attention on exit pages but entrance pages can be telling as well. If visitors use search engines to find your page, this will add a tick to the entrance page count for that page. In most cases, the home page is going to have the highest entrance rate count. But if you find that other pages are getting significant hits, you can find out what it is about those pages that are sitting well with your readers. Use this information to possibly improve other pages that aren’t getting as many hits.

Page Views and Referrers
This is going to tell you which pages are getting visited the most. This can be used in conjunction with the referrers metric to get an idea of where the traffic to these pages is coming from. This could be an indication of pages that have gone viral. The great thing about exploring these metrics together is you can determine which pages are getting legitimate views and which are likely due to referrer spam. Referrer spam is a technique that tries to get webmasters to visit the spam site. The belief is that Google will see this as valid visits. It’s important to filter out this when doing any kind of analysis. It is certainly disappointing to see a surge in page views due to referrer spam but it is good to know when it is happening and try to block it.

Conversions
This is a metric that is too frequently overlooked. Yet, it is probably one of the most important. In many web analytics tools you can set up actions that get triggered when the user performs those actions. This then becomes part of your metrics. You’ll see this called goals or events in many of the tools. But it means the same thing. Take a look at the documentation in your web analytics platform on how to set this up as it may be different from platform to platform.

As stated in part 1, not everyone is going to agree on which are the most important metrics and will depend on what you are trying to accomplish with your website. However, these are ones that appear again and again when searching for information on which web analytics metrics tend to be the most important.

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How to Determine Your Budget for Marketing Automation

How to Determine Your Budget for Marketing Automation

Determining a budget for a new segment of your business can be tough, if not almost impossible. There are many unknowns when stepping into areas or processes in which you have no direct experience, and this can lead to a feeling of bewilderment. The first step in creating any budget is to outline your goals and objectives. Why do you want to automate your marketing? Are you even in a place where marketing automation makes sense for your business? How soon will you be ready to begin? When would you like the process completely in place (be realistic)? Do you have sufficient staff currently to handle the process, or will you have to hire and train additional staff? These and other questions must be answered prior to creating an automation budget.

The important thing, when setting up a budget, is to avoid the tendency to overspend. On the other hand, you should not cut corners and spend too little  you have to get a feel for what is the appropriate initial investment, as well as ongoing, monthly and annual, expenses.

Your initial investment into marketing automation may or may not include the services of a consultant. If you decide to consult with a professional, they may draw up a budget for you based on your objectives. However, if you decide not to enlist a consultant, you’ll have to determine your budget on your own. Major components of a marketing automation budget may be software licenses, training for existing staff, and additional staff and training, among other things.

If you find that you don’t have quite the budget necessary to implement marketing automation, there are ways to still get closer to full automation without actually spending the big money that most full marketing automation solutions require.

Marketing automation falls roughly into three categories: Sales Force Automation, Drip Marketing Automation, and Content Marketing Automation. For each of these categories, there are several free and inexpensive solutions, aimed at the smaller business owner.

Even if you opt to go the free/inexpensive route, you will surely need to hire one or more individuals to implement and maintain this new department. Even though you already have a Marketing Department, marketing automation is a separate function (arguably within Marketing, yes) that should not be lumped together with Marketing. Each area has subtle, but distinct, differences in their objectives and operations.

The need for a comprehensive and detailed budget is crucial, especially if you decide to take the free or inexpensive route. When your overall business financial picture is relatively small, errors in projection or budgeting can be devastating.

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